FAQ — One Piece Raw

Answers to the most common questions from the crew.

🧢 Products & Quality

What kind of hats are these?
Structured snapbacks with an adjustable snap closure, made to order by our print-on-demand partner. Each product page shows the design and details.

Are these authentic One Piece products?
One Piece Raw is an independent, fan-made streetwear brand. We are not affiliated with or endorsed by Toei Animation, Shueisha, or Eiichiro Oda. Our products are fan-inspired and are not official merchandise.

What sizes do you offer?
Our snapbacks are one-size-fits-most with an adjustable snap closure. For tees, check the size options listed on each product page before ordering.

🚚 Shipping & Fulfillment

How long does shipping take?
Every piece is made to order. Production takes an estimated 2–5 business days, then standard US shipping is typically 3–7 business days. Delivery times are estimates. You'll receive a tracking number as soon as your order ships.

Do you ship internationally?
We ship to many countries. Available destinations and rates appear at checkout. International delivery is typically 7–21 business days after processing, and customs fees or import taxes are the customer's responsibility.

Is shipping really free over $50?
Yes. Free US shipping applies automatically at checkout on orders of $50 or more. No code needed.

↩️ Returns & Exchanges

What's your return policy?
Because items are made to order, we can't accept returns for a change of mind. If your item arrives defective, damaged, or incorrect, contact us within 30 days of delivery with your order number and photos. We will replace it or refund you. Our full Refund Policy has the details.

How do I start a return or report a problem?
Email contact@onepieceraw.com with your order number and we'll make it right.

💳 Orders & Payment

What payment methods do you accept?
Payments are processed through Shopify checkout. The payment methods available for your order appear at checkout.

Can I cancel or change my order?
Email us right away. Production starts quickly, so we can't guarantee a cancellation or change once an order is placed.

🎁 Discounts

Do you have a discount code?
Yes. Use code CREW15 at checkout for 15% off. Discount codes can't be combined with free shipping.

Anything else coming?
Join the fleet via the email signup at the bottom of the page for new-drop announcements.

Still have a question?
Hit us up at contact@onepieceraw.com or call/text (469) 499-3075.